Summer Institute 2016 “Student Success Online”


  • Are you looking to refine your face-to-face, online or hybrid courses?
  • Are you prepared to face the challenges of teaching in an online setting?
  • Join your colleagues to engage in conversation and participate in hands-on technology sessions.
  • Celebrate our most recent Technology Grant recipients
  • Join us for the 2016 Summer Institute


2016 ITS Brief

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Information Technology Services would like to take this opportunity to welcome you back from winter break with a few key details that will help you during the spring semester.


  • Experiencing a problem with technology? Email, use the self-service portal or visit the TRC [Technology Resource Center] one floor down from the circulation desk.
  • Now is a good time to Change or reset your password: If you have not updated your password in the last six months, do so in the next couple of weeks. (And, remind your students too.)
  • Backing up your computer may seem like a hassle, that is, until you lose your files. IT is currently researching automated options, but until a solution is selected we offer this advice: (1) Back-up the most important files to an external USB hard drive. (2) Copy your files to a Framingham State network drive. If you are not sure where to start email and request assistance.
  • Buy software: Check out the offers on many of your favorite software applications, such as Microsoft Office and Adobe products. Create a username and password to make your purchases and download right to your computer.
  • Receive emergency notifications: If you have not already signed up for the FSU Alert program, log on to myFramingham to sign up.
  • Access Free Online Software Tutorials: Access Atomic Learning’s software application (such as MS Word, Excel, iMovie) video tutorials. Log onto Blackboard and click the Atomic Learning Link to access self-help technology videos for you and your students.
  • Is your course ready for the spring semester? Check out our online resources or attend a Blackboard Open Session in the Leonhard Lab HH107 Jan. 27 11:30 A.M. to 2:20 P.M. to receive assistance preparing your Blackboard course for the spring semester. Attend our additional workshops during the semester. Read more
  • Merged courses are most often managed at the time the course is created. Email if your roster needs to be combined in Blackboard.




We invite faculty and staff to participate with us this spring in our conversations to upgrade and decommission technology in learning spaces across campus. Contact to learn more.

The team provides the necessary collaboration, across functional divisions of the university, to facilitate the coordinated administration of the website and associated content management. Members of the team represent individuals who participate in the day-to-day operations of the website and use Percussion to manage content for their respective areas. If you are interested in joining the adhoc committee please contact for more information. Our next meeting is scheduled for January 27th at 1:30 p.m. in the 1839 room.

  Information Technology Services | – 508-215-5906

2015 Fall Semester IT News and Updates

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The following updates from Information Technology Services (ITS) may be helpful to you as we enter the beginning of the 2015-16 academic year:

Self-Service IT Portal – New!

All Framingham State Faculty, Staff and Students are now able to report problems, submit requests and obtain answers to frequently asked questions anytime from anywhere with access to the Internet using the University’s new IT self-service portal.  Whenever you report an incident or submit a request directly through the self-service portal it will get entered into the service management system ITS uses to intake, triage and resolve incidents or fulfill routine requests.  Soon thereafter you will automatically receive an E-mail with a reference number confirming that your incident or request has been received by the IT Service Desk who will then act on it.  We encourage everyone to make use of this new resource as a convenient way to access IT services, particularly when submitting requests which can be more efficiently processed this way.  Click here to login and you will see that over a dozen different kinds of requests can be submitted directly through the portal (in addition to reporting a problem).    Just remember to type “Campus\” in front of your username when you login as a Faculty or Staff member.  (Students need to use “Student\” in front of their username).


Information about ITS on the Website – New!

The landing page for ITS on the website has been restructured.  Click here to visit the new page.  Some of the content is new.   For instance, there are links to descriptions of the services we provide which are being published for the first time.  It’s not an exhaustive list with descriptions for everything.  Not yet at least.  But the information is made available even as we continue documenting service descriptions.  We hope to make it easier to understand the array of services offered by ITS and what they consist of such as; what is included, eligibility, prerequisites, how to submit requests or get help, and what to expect in terms of response, fulfillment of requests or resolution of problems.  A good place to start might be to click here on the link to “Professional Services” which takes you to a list of services within this category, all of which provide “read more” links to individual service descriptions.  Or just click here to go directly to the service description for “Management of Information Technology Incidents and Requests” to see an example of one that pertains to everyone.


Lecture Capture – New!

A lecture capture solution is now available to create and share searchable recorded content that can be accessed from any device.  Click here to learn more including how to get assistance with getting started.  Also consider taking advantage of a related workshop which is being offered on September 23rd and again on September 24th in the Marion Scherner Leonhard Lab located in Hemenway (HHG07).


Blackboard 24x7x365 Support – New!

The University entered into an agreement with a new third party provider of 24x7x365 support services for Blackboard.  Calls for assistance with Blackboard (only) are now answered by personnel at the BlackBeltHelp organization.   Faculty may wish to make a note of this change on syllabi by providing the new phone number to call which is: 1-844-718-1602.


Blackboard – Upgraded

Some new capabilities are available following an upgrade to the Blackboard Learn software at the end of the spring semester.  Faculty can preview courses as a student with just one click, more easily integrate plagiarism detection (a.k.a. “Safe Assign), utilize a new Portfolio assignment tool, and access additional grade book features and functionality.  Also consider taking advantage of related one-on-one consultation, workshops and periodic professional development institutes.  Additional information regarding dates and locations of future workshops and institutes will be provided.  Click here to learn more.


FSUgo Mobile App – Version 2.0

A new version of the University’s FSUgo mobile app is available for download to any iOS (Apple) or Android (Google) device.  It can also be accessed from any Internet browser by clicking here.  Some new features and functionality have been added such emergency notification, a news feed, and feeds from Facebook and Twitter.  Enhancements to pre-existing aspects were made as well including a better campus map, events calendar, dining, and campus directory.  Click here to learn more.


Technology Enhanced Campus – Expanded and Enhanced

The Hemenway Laboratories addition, the Hemenway Annex, and Hemenway Hall have been outfitted with a total of 21 new and/or updated projectors and touch panel controls with connection to Global remote monitoring software.  Room 534 in the Annex has been renovated to include (4) 80” monitors and moveable furniture creating a collaborative learning space, including the ability to switch displays from a panel controller.  Additionally, Room HH 212 (now HH312) has been completely re-designed and upgraded to include the ability to switch displays for three screens, upgraded HDMI document camera, rear camera control, preview monitor, microphone and audio system, and 10” touch panel controller.  Lastly, we have redesigned the HH G20 (now 122) computer lab to include (5) 50″ flat panel displays and huddle space configuration along with new furniture and an updated service desk area.  Beyond that another 15 other classrooms in different buildings across campus have been upgraded to include new NEC projectors and new HDMI inputs to accommodate the computer technology.  Please contact us to get more information about these changes and assistance with using the new technology if you like.  Click here for information on the various ways to do so.


Wireless Network – Improved

Additional resources have been added to improve coverage, performance and reliability of the campus-wide wireless network.  New and improved wireless technology was added to O’Connor Hall, Towers Hall, Larned Hall and the new science addition to Hemenway over the summer.  All the residence halls have been completed to this point with the exception of Linsley Hall and work is scheduled to begin for this building in September.  Whittemore Library, May Hall, Hemenway Hall and Hemenway Annex have also been completed.  Dwight Hall, Crocker Hall and the McCarthy Center are in the planning phase.


Telephony System – Updated

This project is in the final phase and consists of replacing telephones across campus with new models that include a digital display.  New voicemail features are also being deployed at the same time.  The biggest benefit of the upgraded voicemail is “voice-to-email” functionality.  This feature allows you to retrieve voice mail messages from within your E-mail account by simply clicking on a link to listen to them from your computer.   The replacement of phones and upgrade of voicemail was completed for administrative departments over the summer.  A representative from ITS will reach out next month to academic departments to begin scheduling replacements as time allows.


Questions or concerns?  Just contact us!

When the forecast is snow …

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The Education Technology team has pulled together a few resources and tools that can be used to support your communication with students and engagement with your course materials within the learning management space. Please contact if you need additional support to implement these resources.

Class Discussions may be managed using the Blackboard Discussion Board tool. (The good news too is that everyone student has the opportunity to voice their ideas and opinions. Blackboard will also block a view of the board until the student makes their post, if you select this option.) Other uses: Guest speakers, moderated real time or asynchronous discussions, debates, and peer comments.

This user-friendly website features an overview of the course Discussion Board tool, including how to create discussion spaces (forums), participate in conversations, and provide students with feedback on their responses.

This webpage provides information on using the Blackboard Discussion Board tool from a student’s perspective.  If your students are unfamiliar with using the Discussion Forum tool, they may find it helpful to review this information.  The URL is

Lectures and Classroom conversations may be facilitated with Blackboard’s Collaborate tool. We do suggest meeting with a member of ETO in advance of using this tool, but it can be setup from within your Blackboard course site if you wish to give it a try. Other uses: facilitate interactive online course activities, such as live lectures, review sessions, and online office hours.

A video introduction to Blackboard Collaborate for session moderators.

A comprehensive resource on using the Blackboard Collaborate tool.

Additional resources on moderating Collaborate sessions is available at the Education Technology Office faculty support website.

Additional Resources are listed on our Blackboard eLearning support site. Visit or access Blackboard’s online tutorials at:

We look forward to the arrival of Spring soon.

Education Technology Office

508 626-4927

Website Strategic Vision

On Friday, December 19th, Kimberly Emrick from iFactory firm shared a high-level project road-map to help move from its current state to an aspirational one.  The FSU Strategic Presentation summarized the findings from stakeholder interviews, strategic briefs, documentation review, and site analysis in ways that will answer the following questions about the website redesign: What are we trying to do? Why are we doing it? How will we know when we’ve done it?  The WebsiteBriefing-DEC2014 document is a summary of their findings. Website Redesign

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The University Web Management Team is excited to announce the unveiling of a new homepage for during the week of November 17th. Thanks to input from members of all areas of the University, this new homepage reflects the goal of implementing a more user-friendly site that helps Framingham State attract and retain students, and provides faculty, staff and community members with a clear direction as to where they can find information to answer their questions online.

What you will notice is that the new homepage is responsive, meaning that the page adapts to the screen size of the device being used to access the site. The information on the homepage will not change. All the links and points of information are kept the same.

This homepage “quick refresh” marks the beginning of a long-term project that will see the complete redesign of the navigation and look and feel of the entire University website, with an anticipated launch date of Fall 2015. We hope you enjoy the new look of and will participate in conversations as the project moves forward.

Please direct general questions to

Framingham State Web Management Team


Information Technology Services Semester Brief

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Information Technology Services would like to take this opportunity to welcome you back to campus and communicate a few key details, links, updates and reminders before the semester begins.



Over the summer, Information Technology Services (ITS) replaced the system used to track service requests and work assignments known as “HEAT” with new and improved Service Management software called “Cherwell”.  We just went live with the software the beginning of August, so please bear with us as we move through our initial stages of implementation and support.  All emails sent to as well as will be automatically entered into the system.  The new software will enable ITS to better manage the resolution of reported incidents and fulfill routine requests for service.



  • Blackboard was upgraded in May.Attend an open sessionin the Leonhard Lab – HHG07 – if you need help preparing your course for the start of the semester. September 3 & 4 10:30AM-12:00Noon or 1:30PM-3:00PM or view these Blackboard videos.
  • Complete these Blackboard course-readiness steps: Step-by-step instructions for copying your course into the next semester, making your course available, and requesting a course merge. Remember, 24/7 Blackboard support is available at 1.866.361.8970.
  • Change or reset your password: If you have not updated your password in the last six months, do so in the next couple of weeks.
  • Buy software at Kivuto: Check out the offers on many of your favorite software applications, such as Microsoft Office and Adobe products. Create a username and password to make your purchases and download right to your computer.
  • Receive emergency notifications: If you have not already signed up for the FSU Alert program, log on to myFramingham to sign up.
  • Access Free Online Software Tutorials: Access Atomic Learning’s software application (such as MS Word, Excel, iMovie) video tutorials. Log onto Blackboard and click the Atomic Learning Link to access self-help technology videos for you and your students.
  • Applications for Technology Innovation Grants will open October 2014.


Information Technology Services | – 508-215-5906



Summer Faculty Institute

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2014 Faculty Technology Summer Institute
AUGUST 19 & 20

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”
Benjamin Franklin

Bring a friend and your syllabus to the 2014 Faculty Technology Summer Institute.

We have reserved a seat for you at the 2014 Faculty Technology Summer Institute on August 19 and 20. The two day program represents a collaboration between the offices of Assessment and Education Technology and is supported by Academic Affairs, CELTSS and ITS.  This summer, ETO staff will be joined by Assessment Consultant Peggy Maki who will facilitate the first day of the two day program. Day two we invite you to join your colleagues in peer discussions that build on conversations with our consultant and a celebration of our Technology Innovation Grant recipients.

What will you learn?
View the Agenda

Institute agenda topics are organized on the theme of “Imagine the classroom in 2020” with a focus on Assessment, Technology and the exploration of the answers to these questions:

  • Who is our student/learner?
  • What is the potential for teaching and learning in 2020?
  • How can we use technology to build literacy and content knowledge skills?
  • How can we use technology to expand beyond the walls of the classroom?
  • Who am I as a teacher, and where do I need to grow to meet the needs of the learner?

As we look to the future of education, it is essential that we address the challenges facing our digital learners. Digital literacies and critical content knowledge are two skills our students need to succeed in their future careers – some of which are not yet invented. Participants who attend the institute will be provided with theory and applications for creating course objectives, learning opportunities, learn reliable and effective outcomes assessment strategies and participate in guided instruction in using technology that supports these efforts. We will also celebrate the successes of our recent Innovation Grant recipients and the faculty who received grants this year.

Reserve your space at the Institute and bring a friend. Register online at >

View the Agenda