Information Technology Services Semester Brief

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Information Technology Services would like to take this opportunity to welcome you back to campus and communicate a few key details, links, updates and reminders before the semester begins.



Over the summer, Information Technology Services (ITS) replaced the system used to track service requests and work assignments known as “HEAT” with new and improved Service Management software called “Cherwell”.  We just went live with the software the beginning of August, so please bear with us as we move through our initial stages of implementation and support.  All emails sent to as well as will be automatically entered into the system.  The new software will enable ITS to better manage the resolution of reported incidents and fulfill routine requests for service.



  • Blackboard was upgraded in May.Attend an open sessionin the Leonhard Lab – HHG07 – if you need help preparing your course for the start of the semester. September 3 & 4 10:30AM-12:00Noon or 1:30PM-3:00PM or view these Blackboard videos.
  • Complete these Blackboard course-readiness steps: Step-by-step instructions for copying your course into the next semester, making your course available, and requesting a course merge. Remember, 24/7 Blackboard support is available at 1.866.361.8970.
  • Change or reset your password: If you have not updated your password in the last six months, do so in the next couple of weeks.
  • Buy software at Kivuto: Check out the offers on many of your favorite software applications, such as Microsoft Office and Adobe products. Create a username and password to make your purchases and download right to your computer.
  • Receive emergency notifications: If you have not already signed up for the FSU Alert program, log on to myFramingham to sign up.
  • Access Free Online Software Tutorials: Access Atomic Learning’s software application (such as MS Word, Excel, iMovie) video tutorials. Log onto Blackboard and click the Atomic Learning Link to access self-help technology videos for you and your students.
  • Applications for Technology Innovation Grants will open October 2014.


Information Technology Services | – 508-215-5906



Summer Faculty Institute

posted in: Faculty, Staff | 0

2014 Faculty Technology Summer Institute
AUGUST 19 & 20

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”
Benjamin Franklin

Bring a friend and your syllabus to the 2014 Faculty Technology Summer Institute.

We have reserved a seat for you at the 2014 Faculty Technology Summer Institute on August 19 and 20. The two day program represents a collaboration between the offices of Assessment and Education Technology and is supported by Academic Affairs, CELTSS and ITS.  This summer, ETO staff will be joined by Assessment Consultant Peggy Maki who will facilitate the first day of the two day program. Day two we invite you to join your colleagues in peer discussions that build on conversations with our consultant and a celebration of our Technology Innovation Grant recipients.

What will you learn?
View the Agenda

Institute agenda topics are organized on the theme of “Imagine the classroom in 2020” with a focus on Assessment, Technology and the exploration of the answers to these questions:

  • Who is our student/learner?
  • What is the potential for teaching and learning in 2020?
  • How can we use technology to build literacy and content knowledge skills?
  • How can we use technology to expand beyond the walls of the classroom?
  • Who am I as a teacher, and where do I need to grow to meet the needs of the learner?

As we look to the future of education, it is essential that we address the challenges facing our digital learners. Digital literacies and critical content knowledge are two skills our students need to succeed in their future careers – some of which are not yet invented. Participants who attend the institute will be provided with theory and applications for creating course objectives, learning opportunities, learn reliable and effective outcomes assessment strategies and participate in guided instruction in using technology that supports these efforts. We will also celebrate the successes of our recent Innovation Grant recipients and the faculty who received grants this year.

Reserve your space at the Institute and bring a friend. Register online at >

View the Agenda